I ordered from your company for the first time and was very pleased with my purchase and the overall quality! There was a mix-up initially with the number of posters sent vs the number of posters ordered. However, I emailed Pam and let her know of the situation and she promptly and efficiently corrected it in a very timely manner.
The colors are even better in person, and the paper is really high quality.
Beautiful picture! Looked exactly as shown, it’s lovely in my son’s room.
Not as expected! Cheap looking frame and print!The seller did not accept return.
Thank you for your review. We're sorry to hear that the framed poster didn't align with your expectations. We take pride in the quality of our products, which is consistently reflected in the positive feedback from 99.9% of our customers. Our descriptions aim to be as detailed and transparent as possible to ensure our customers know exactly what to expect.
Regarding returns, as specified in our product descriptions and policies, custom-framed posters are non-refundable. This is standard practice for custom-made items, which are crafted to individual specifications and cannot be resold, much like custom work done by local framing shops.
This poster is perfect! The vintage color is stunning. Customer service was fast and helpful while choosing the perfect font and colors. Super excited about how beautiful this is in person!
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
All OK- no remarks - have a variety of Thaise posters serie in the meantime already
My first copy arrived with damage, the tube was dented delivery,. Pam (seller) was great to work with in procuring a replacement. She communicated regularly and sent out a replacement copy right away. The print looks awesome in my office, it’s printed on thick high-quality paper, and is exactly as pictured. Very happy with my purchase!
Love the customization, super fast turnaround, quick communication from a very active seller
Print is lovely and customer service when my print got lost in transit first class. Very happy customer. Thank you.
SENEGAL POSTER GOREE ISLAND
Dear Nathalie,
Thank you for your review of the Goree Island poster. We're sorry to hear that your experience may not have met your expectations. We strive to ensure every piece of art we send out is loved by our customers, and it's important to us to address any concerns.
We have attempted to reach out via email to understand and resolve any issues you might be experiencing. Whether it's a concern about the product condition or if the poster simply doesn't meet your aesthetic expectations, we're here to help. Our return policy does allow for returns if the poster isn't quite what you envisioned.
We value your feedback and would love the opportunity to make things right. Please contact our customer service at your earliest convenience, and we will be more than happy to assist you.
Thank you for your purchase, and we look forward to hearing from you.
Best regards,
Pam